Contact Wales: +44 (0) 1495 400116 / England: +44 (0) 24 7626 9035

Connective Touch recognised that in the main, biometric based products that are widely available across the globe, are not supported by the companies that own, develop and sell them. It is extremely important to customers that they can reach expertise to help design, and even install the correct specification of access control to the highest standard, to protect assets.

To ensure that customers' solutions are designed and installed, Connective Touch have developed an International network of approved Connective Touch support and installation teams.

These teams provide a range of specific skills and expertise, coupled with Connective Touch technical knowledge, to guarantee that customers get exactly what they need.

Here to help

Connective Touch has a national help desk, manned by the people that designed and developed Connective Touch, ensuring that all end users can fully understand the potential of their product and how to maximise the benefits, safe in the knowledge they can trust the support and advice they receive.

The help desk provides both technical support and warranty advice, working in conjunction with an internationally established network of approved Connective Touch support and installation teams.

Our partners

In the UK, Connective Touch is working with two national distributors, RTR Services and Strand Hardware, who are fully trained by Connective Touch technicians to ensure they can offer best practice guidance and support to customers interested in a biometric solution.

Go to RTR Go to RTR

David G. Cartwright, Technical Support Manager

Dave has 25 years' experience working in the electronics industry in a technical support role. His experience extends from automotive OEM’s and aftermarket through to high end security products with both electronic and mechanical expertise.

Richard Diack, Product Installation Support

With over 40 years plus of direct experience of installing access control, CCTV and lock systems along with tele care devices. Diack Limited are a well established firm that has earned respect, trust from numerous housing associations, local authorities and other customers across all vertical markets.

A family run business with James Diack, the father and Richard in support since he was a young man, receiving formal training and certification in the security and access control industry.

To contact either Richard, Matthew or David please email:

Community Lives support a number of tenants and service users that live within the community. 16 people have the CT biometric solution.
Karin Philips of Community Lives said “ With one particular gentleman we support that has complex health needs, the system has been deemed the least intrusive way of managing his health problem.”